Help Center
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Frequently Asked Questions
How do I make a reservation?
You can easily book through our website by selecting the tour you like and following the steps to complete your request. If you need help, our team is ready to assist you.
What payment methods do you accept?
We accept payments in Peruvian soles and US dollars via bank transfers, deposits, and other methods detailed in the payment section.
Can I cancel or change my reservation?
Yes, you can request changes or cancellations. We recommend contacting us at least 48 hours in advance to review the applicable options and policies.
What is included in the tour price?
Each tour includes transportation, a professional guide, entrance fees, accommodation as per the itinerary, and specified meals. Please check the detailed description of each tour.
How should I prepare for a high-altitude or trekking tour?
We recommend wearing comfortable and warm clothing, appropriate hiking shoes, sun protection, and being physically prepared for the adventure. Our team will provide personalized advice.
What should I bring during the tour?
Besides your passport or ID, bring water, snacks, a camera, sunscreen, insect repellent, and any personal gear you consider necessary.
What happens if I have an emergency during the tour?
Our guides are trained for emergencies and carry first aid kits. You can also contact us 24/7 via WhatsApp for immediate assistance.
Can I book a private or customized tour?
Yes, we offer private and customized tours based on your interests and group size. Contact us for a quote and to plan your ideal experience.
Will I receive a confirmation or reservation summary?
Yes, once your reservation is confirmed, we will send you an email with all the important details.
Where can I get help or support if I have questions?
You can contact our Help Center via online chat, WhatsApp, or email. We are here to assist you at all times.